We understand that unforeseen events can occur in logistics. In the event of any delays or emergencies, our clients receive immediate notifications. Our customer service team is available 24/7 to respond quickly to client needs and minimise the impact of delays. We also assist our clients in finding alternative solutions if necessary.

We understand that plans can change. We allow our clients to modify or cancel their orders, but conditions may vary depending on the stage of transport execution. To make changes, please contact our customer service team as soon as possible. Our team will assess the feasibility of your request and provide further steps.

GM Spedition prioritises transparency and regular communication with clients. Our team monitors shipments in real-time, allowing us to keep clients informed about the location and status of their cargo. At every stage of the order execution, we provide up-to-date information, and our customer service specialists are available 24/7 to answer any questions and provide estimated delivery times.

We rely on modern technologies that enhance the safety and efficiency of transport. Our vehicles are equipped with GPS systems that allow for real-time route monitoring, as well as advanced telematics systems for analysing traffic data and optimising routes. To secure cargo space, we use various protective measures, such as batons, SBS-type locks, cable ties, and seals, minimising the risk of unauthorized access. Additionally, our fleet is regularly serviced to ensure the reliability and performance of vehicles on the road.

Yes, we offer shipment insurance to provide our clients with complete peace of mind. Our insurance covers the value of the cargo in the event of unforeseen incidents such as damage or theft. We are happy to advise on the best insurance options to secure shipments according to individual needs.